Privacy Policy

Information We Collect

We collect information you provide when creating an account, including your email address, business name, and any optional profile information you choose to add.

We also collect usage data to improve our service, including page visits, feature usage, and performance metrics.

How We Use Your Information

Your information is used to operate and improve Rallip, process your requests, send service updates, and provide customer support.

Data Storage

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal data.

Data Sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate our platform, subject to confidentiality agreements.

EvAI and AI Processing

If your organization enables EvAI, the agent may process prompts, business records, knowledge-base content, customer support messages, live-chat transcripts, and tool results that an authorized user or scoped integration makes available to it.

When your organization connects a third-party AI provider key, we send the minimum request context needed to answer or act on the EvAI request to that selected provider. Third-party providers have their own privacy, retention, security, billing, and model training policies. Rallip cannot guarantee that third-party providers will not use submitted data according to their own policies.

When your organization uses an Rallip-hosted model, the request is processed on Rallip-controlled infrastructure. We do not use your business data, prompts, knowledge-base content, customer support conversations, or EvAI responses to train AI models unless you give us separate explicit permission.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You can manage your data through your account settings or contact us for assistance.

Contact

If you have questions about this privacy policy, please contact us through our support channels.